Classified Ad listings aren’t covered. I contacted eBay regarding its “get the item you ordered or your money back” guarantee. The eBay Money Back Guarantee!! Money is so well-travelled. How to get a Full Refund from Ebay Australia and on Paypal for Item Not Received. This extra time allows us to take into consideration the buyer's location, the postal service used, a seller's extended return window, national holidays (e.g. Because as in my situation here, eBay DID NOT abide by their eBay Money Back Guarantee. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not received or declared ‘not as described’ by the buyer. We can process 25 currencies from 202 countries and markets and convert them for your convenience. Extended timelines for eBay Money Back Guarantee coverage. The seller is required to reimburse eBay for the amount of the refund. It kicks in automatically and protects you for the full purchase price and the original shipping for all qualifying purchases* . I was asked by eBay to return the watch to the seller for a refund. The eBay Money Back Guarantee is designed to allow buyers to make purchases with confidence. I received an item that does not match the seller's description. Important things to know regarding eBay return policies . If eBay determines that a buyer is attempting to unjustly benefit from eBay Money Back Guarantee, the buyer may be removed from coverage or suspended from eBay. Sellers may want to read the link below including opening up the blue+ 's since it affects sellers and returns. The money back guarantee is not an insurance policy against repeated bad decisions. The company is temporarily extended its Returns and eBay Money Back Guarantee policy timelines. If this happens, you need to tell your seller within 30 days of your actual or latest estimated delivery date. “The system was built on the premise that most people are honest. The programme is designed to protect purchases that are usually sent by post – over 99% of listings on eBay are. Seller has no "say" in this policy procedure. eBay makes every effort to detect and act against buyer abuse of the eBay Money Back Guarantee program. Extended timelines for eBay Money Back Guarantee coverage. Ebay’s main protection for buyers is its Money Back Guarantee service. In some situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Extended timelines for eBay Money Back Guarantee coverage. In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee. What to do when a buyer doesn't pay. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. Buy or sell across borders in your currency. Buyers are always encouraged to contact the seller before filing a case. Misuse of returns or the eBay Money Back Guarantee Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. Resolving buying problems. “We’re continuously adapting to new ways of working in the current COVID-19 environment to support the health and safety of all eBay users. Again, some of the responses and treatment from customer service today was horrendous and I … This goes against eBay's money back guarantee which states, "If we determine that the item wasn't successfully delivered or collected, we refund the full cost of the item and original postage. What I do know now, is how this mess up can occur now - still utterly beyond me and utterly unfair on me as the buyer - and perhaps never to buy anything where the seller is using eBay packlink/ Hermes. If you believe one of your transactions is involved in abuse or fraud, you can Sign up to returns on us on the link below first: PayPal Returns - Shipping Refund | PayPal UK. Original review: Dec. 27, 2020. eBay had listed with one of their Sellers a "Authentic CHANEL" earrings for Sale. We can process 25 currencies from 202 countries and markets and convert them for your convenience. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. If they say no, you can file a claim. The buyer and I agree to cancel a transaction. If this happens, you need to tell your seller within 30 days from your actual or latest estimated delivery date. Cancelling a transaction. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. No ability to contradict the Buyer's claims of problems, no possibility for Seller to relist and sell the item, as it is NOT necessary for the Buyer to return the purchase...just make a Claim! In some limited situations, we may extend the period of time in which a buyer is eligible for the eBay Money Back Guarantee. You can contact the seller first before putting in a claim. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. Find out more about reimbursement". How eBay Money Back Guarantee works. Under eBay’s Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn’t arrive or isn’t as described, and the seller doesn’t offer resolution within a week. eBay Money Back Guarantee protects you in case you do not receive your item or if the item is not as described in the listing. I'm no legal expert, maybe someone else can enlighten us - ebay's 'money back' guarantee - is it legal? eBay's Money Back Guarantee may inspire confidence in shoppers and thereby boost sales on the marketplace, but a recent article in UK Newspaper the Guardian says the way eBay enforces the policy is not always fair to sellers. All sellers must advertise their return policy within eBay listings. It also protects sellers in the following ways: If a buyer opens a case and you refund them within 3 business days, we will refund your final value fee for the transaction. Both were refunded under eBay’s “money back guarantee”. eBay money back guarantee. Sellers are listing items for sale and although I don't disagree with a money back guarantee, I would at least like to make that decision myself and not have eBay make it for me and even go so far at to refund the money after 48 hours which is likely to be before I even get the item back, if I get it back at all. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Some types of items are excluded: vehicles, real estate, websites and businesses for sale, services, tickets, digital goods and intangibles. Our eBay Money Back Guarantee applies to all listings with the eBay Money Back Guarantee logo that were paid through eBay checkout. I'd respectfully suggest you forget any and all legal mumbo jumbo and just stick to the Money Back Guarantee, and if, in the vanishingly unlikely ultimate outcome you don't get your money back from eBay you open a not as described dispute in PayPal. Be cautious when purchasing items from the following list: eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. “There is something wrong,” eBay admitted last April. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. I quoted this to the agent but they just ignored me and kept telling me to contact … Certain transactions and article types such as vehicles, real estate, business sales & domains, digital content, industrial equipment or vouchers are not covered.
As a buyer, I certainly want resolution if I receive an item that was listed as "mint" and comes clearly used/second hand, or "works perfectly" and has broken features etc. As both a buyer and a seller, I see both sides of the money back guarantee policy. Since the sale, whether through auction or buy it now, is a contract between buyer and seller, what right do ebay have to offer a money back guarantee? 2 years ago. Many buyers seem to overlook this very important paragraph and are not happy when ebay sends them a message saying they lost their buyer protection due to opening an excessive amount of cases: "Fraudulent claims. Yes the seller has a contract with eBay to allow them access to their PayPal account, but eBay has a contract the seller which limits access to those funds onlt where (1) the buyers claim falls within the limitations contained in the Guarantee and (2) eBay can establish a right of recovery against the seller. 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